Overall error codes
| Error Code | Explanation |
|---|---|
| ACK | Ok |
| NOK | Transaction could not be confirmed |
Specific Error Codes
| Error Code | Explanation |
|---|---|
| 0 | Ok |
| 1 | Generic error |
| 10 | Incorrect usage of the Trust Payments API |
| 10003 | Invalid card details |
| 10100 | Invalid date |
| 10101 | Invalid date/time |
| 10102 | Invalid details |
| 10103 | Card number does not match card type |
| 10200 | Malformed XML |
| 10201 | XML does not match schema |
| 10202 | Invalid file format |
| 10203 | Empty file contents |
| 10204 | Invalid file contents |
| 10205 | Malformed JSON |
| 10500 | StApi Error |
| 10600 | Invalid fields specified in request |
| 20004 | Missing parent |
| 20005 | Refund requires settled parent or parent thats due to settle today |
| 20006 | Refund requires authorisation parent |
| 20007 | Refund amount too great |
| 20008 | No acquirer specified |
| 20009 | Repeat amount too great |
| 20010 | Split amount too great |
| 20011 | Cannot refund a decline transaction |
| 20012 | Refund requires a settled parent |
| 20013 | Reversal requires a cancelled auth parent |
| 20014 | Cannot override amount in child transaction |
| 20015 | Cannot override currency in child transaction |
| 20018 | Subscription requires RECUR account |
| 20019 | Subscription requires successful parent |
| 20020 | Risk Decisions must have AUTH as parent |
| 20021 | Chargebacks must have AUTH/REFUND as parent |
| 20022 | Refund amount less than Minimum allowed |
| 20023 | Refund requires paypaltransactionid |
| 20024 | Invalid split transaction |
| 20025 | Cannot reverse AUTH processed more than 48 hours ago |
| 20026 | Reversal requires acquirerreferencedata |
| 20027 | Cannot reverse AUTH processed by a different acquirer |
| 20028 | Payment type does not support repeats |
| 20029 | Reversal missing required data |
| 20030 | Missing token |
| 20031 | Subscription with an accountcheck parent not supported on current acquirer |
| 20032 | Subscription cannot be used as a parent |
| 20033 | Invalid parent |
| 20034 | Payment type does not support refunds |
| 20035 | Invalid incremental transaction |
| 20036 | Partial reversals not supported |
| 20037 | THREEDQUERY parent/child must have the same paymenttype as the child |
| 20038 | Payment type does not support card scheme updates |
| 20039 | Cannot reverse AUTH at this time, please try again |
| 20040 | Cannot determine token |
| 21000 | Service Temporarily Disabled |
| 21001 | Login firstrequest |
| 21002 | Invalid username/password |
| 21003 | Invalid session |
| 21004 | Session has expired |
| 21005 | Password expired |
| 21006 | Password has been previously used |
| 21007 | MyST user account has been locked |
| 21009 | New password does not match confirmed password |
| 21010 | Incorrect current password |
| 21012 | Invalid selection |
| 21013 | User already exists |
| 21014 | No transaction found |
| 21015 | Invalid selected transactions |
| 21016 | Data supplied has not been saved |
| 21017 | Invalid request type |
| 21018 | Missing request type, at least one request type must be selected |
| 21019 | Invalid payment type |
| 21020 | Missing payment type, at least one payment type must be selected |
| 21021 | Invalid error code |
| 21022 | Missing error code, at least one error code must be selected |
| 21023 | Invalid filter description |
| 21024 | Invalid destination description |
| 21025 | Invalid notification type |
| 21026 | Invalid destination |
| 21027 | Invalid field selected |
| 21028 | Invalid email from address |
| 21029 | Invalid email subject |
| 21030 | Invalid email email type |
| 21031 | Unable to process request |
| 21032 | No file selected for upload |
| 21033 | Invalid file size |
| 21034 | Invalid filename |
| 21035 | Invalid extension |
| 21036 | User requires at least one sitereference |
| 21038 | Request failed |
| 21041 | Insufficient gateway access privileges |
| 21046 | Negative already exists |
| 21047 | Cannot delete a search owned by another user |
| 21048 | Invalid search |
| 21049 | Cannot delete the specified search, the search name cannot be found |
| 21050 | Search parameter is too short |
| 21051 | Duplicate custom fields defined |
| 21052 | Cannot allocate selected users, insufficient privileges |
| 21053 | Allocated users have access to additional sites |
| 21054 | Allocated users have access to additional users |
| 21055 | User with current role cannot be allocated users |
| 21056 | This site requires that your browser accept cookies to sign in. Cookies can be accepted by clicking “I accept” below. |
| 21057 | User requires at least one site reference or site group |
| 21058 | Allocated users have access to additional site groups |
| 21059 | No statement found |
| 21060 | Data supplied has not been updated in MobilePay 3rd-party service |
| 22000 | Bypass |
| 25000 | Insufficient access privileges |
| 25001 | Coding error |
| 25002 | Insufficient privileges |
| 25003 | Invalid request |
| 30000 | Invalid field |
| 30001 | Unknown site |
| 30002 | Banned card |
| 30003 | Xml element parse error |
| 30004 | Maestro must use SecureCode |
| 30005 | Multiple email addresses must be separated with , or ; |
| 30006 | Invalid sitereference for alias |
| 30007 | Invalid version number |
| 30008 | Unknown user |
| 30009 | Cannot determine account |
| 30010 | Json element parse error |
| 30011 | Wallet type configuration error |
| 30012 | Wallet type not supported on this request |
| 31000 | The card number you have provided is incorrect, please verify your details and try again |
| 31001 | The security code (CVV2) you have provided is incorrect, please verify your details and try again |
| 31002 | The expiry date you have provided is incorrect, please verify your details and try again |
| 31003 | The expiry month you have provided is incorrect, please verify your details and try again |
| 31004 | The expiry year you have provided is incorrect, please verify your details and try again |
| 31005 | Unable to process your payment due to connection errors – request id mismatch, please try again |
| 31006 | The issue number you have provided is incorrect, please verify your details and try again |
| 31007 | The payment type you have provided is incorrect, please verify your details and try again |
| 31009 | Unable to process your payment, please contact the website |
| 31010 | There are errors with these fields: {0} |
| 40000 | No account found |
| 40001 | Refund cannot be processed |
| 40002 | Transaction de-activated |
| 50000 | Socket receive error |
| 50001 | Socket connection error |
| 50002 | Socket closed |
| 50003 | Invalid data received |
| 50004 | Invalid SQL |
| 50005 | Timeout |
| 50006 | Invalid acquirer |
| 50007 | Unable to connect to acquirer |
| 50008 | Invalid response from acquirer |
| 50009 | No available transport |
| 50010 | File size too large |
| 50011 | Socket send error |
| 50012 | Communication error |
| 50014 | Proxy error |
| 51000 | Unable to process your payment due to connection errors, please verify your details and try again ({0}) |
| 51001 | Unable to process your payment due to connection errors (HTTP response status {0}), please verify your details and try again ({1}) |
| 60003 | Wrong number of emails |
| 60010 | Bank System Error |
| 60011 | Wrong number of transactions |
| 60012 | Invalid transport configuration |
| 60013 | No valid updates specified |
| 60014 | Transaction reference not found |
| 60016 | settlebaseamount too large |
| 60017 | Transaction not updatable |
| 60018 | Invalid requesttype |
| 60019 | No searchable filter specified |
| 60020 | Timeout Error |
| 60021 | 3-D Secure Transport Error |
| 60022 | Unauthenticated |
| 60023 | Site Suspended |
| 60024 | No updates performed |
| 60025 | Invalid Request |
| 60026 | Invalid Response |
| 60027 | Invalid Acquirer |
| 60028 | Invalid account data |
| 60029 | Missing |
| 60030 | Payment Error |
| 60031 | Invalid acquirer for 3-D Secure |
| 60032 | Invalid payment type for 3-D Secure |
| 60033 | Invalid updates specified |
| 60034 | Manual investigation required |
| 60035 | Invalid headers |
| 60036 | Max fraudscore exceeded |
| 60037 | Invalid filters |
| 60038 | Merchant System Error |
| 60039 | Your payment is being processed. Please wait… |
| 60040 | Can not specify both requesttypedescription and requesttypedescriptions on a single request |
| 60041 | Acquirer missing original transaction data |
| 60042 | Insufficient funds |
| 60043 | Unable to process due to scheme restrictions |
| 60044 | Failed Screening |
| 60045 | Unable to process due to restrictions |
| 60500 | Risk Referral |
| 61000 | Name Pick required |
| 61001 | Address Pick required |
| 61002 | IP not in range |
| 61003 | Invalid button configuration |
| 62000 | Unrecognised response from acquirer |
| 70000 | Decline |
| 70001 | Uncertain result |
| 71000 | Soft Decline |
| 72000 | Refer to Issuer |
| 79000 | Request is queued please check the transaction later for the status |
| 88000 | Generic Retry |
| 88888 | Soft Decline retry |
| 99998 | There has been a problem with your payment, please verify your details and try again |
| 99999 | Unknown error |
